FAQ’s

FAQ’s2024-05-07T18:42:07-05:00
What is Lean Manufacturing?2024-05-07T19:41:30-05:00

Lean manufacturing is a systematic approach aimed at minimizing waste while maximizing productivity and efficiency.

Can I pay for my reservation before pickup?2025-04-02T00:45:57-05:00

Yes, customers with a one-way reservation can prepay for their rental before pickup.

  • How to make a prepayment:
    • After completing your one-way reservation, you have the option to prepay for your rental. This can be done by managing your reservation online and selecting the option “Make Payment.”
  • Additional details:
    • You can make a partial payment or pay in full. The minimum amount that can be submitted as a prepayment is $10.
    • Multiple credit and debit cards can be used. There are no limitations to the number of prepayments you can make.
    • Cardholder needs to be present at pickup to provide signature for paying any remaining balances. When prepayment is made in full, the cardholder does not need to be present at pickup.
    • Please call 1 – 210-999-5400  to cancel your reservation and receive a refund for the prepaid amount.
What forms of payment does SEEK accept?2025-04-02T00:43:33-05:00

We accept major credit cards, debit cards, bank or cashier checks, and cash. Please note that SEEK does not accept cash payments in excess of $5,000, though transactions can be split between two forms of payment.

Do I need to provide a deposit for my reservation?2025-04-02T00:42:06-05:00

Reservations are confirmed once the applicable security deposit has been applied.

  • For one-way reservations:
    • No security deposit when paid for with a credit card.
    • Security deposit of $100 when paid for with cash or check.
  • For round-trip (local) reservations:
    • Security deposit of $150 when paid for with a credit card.
    • Security deposit of 150% of the estimated total with a minimum amount of $150 when paid for with cash or check.
  • All security deposits are fully refundable if the terms and conditions of the reservation are met.
If I return my rental truck early, will I receive a refund?2025-04-02T00:41:07-05:00
  • One-way rentals – The one-way rental rate is on a per-trip basis. There is no refund for early return.
  • Local (round-trip) rentals – You will only be charged for the number of days you have your rental vehicle.

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Do I need to clean the equipment before returning it?2025-04-10T12:03:52-05:00

Yes, we request that all equipment be returned clean. Additional cleaning fees may apply if the equipment is returned excessively dirty.

What are your return policies?2025-04-10T12:03:37-05:00

All equipment must be returned in the same condition as received (excluding normal wear and tear). Any required repairs to equipment will be deducted from the security deposit.

Is insurance required?2025-04-10T12:03:09-05:00

Insurance is mandatory for all equipment. Proof of insurance is required prior to pick up.

What happens if the equipment breaks down?2025-04-10T12:02:44-05:00

Once rented, the customer assumes responsibility for any necessary repairs and ongoing maintenance.

Can I pick up the equipment myself?2025-04-10T12:02:27-05:00

Absolutely. You may pick up the equipment from our location, provided your vehicle meets the required transport specifications.

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